Delivery + Returns
Local Delivery
At Luminous, we do not take responsibility for damaged or delayed deliveries. All products are carefully inspected before being shipped. We offer local delivery for a fee of $10 within a 20 km radius of Coomera.
Postage
Postage
At Luminous, we do not take responsibility for damaged or delayed deliveries. All products are carefully inspected before being shipped.
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We ship via Australia Post, and orders will be dispatched within 2-3 days of being placed.
Damages
Our candles are hand-poured and fragile, so we take great care in packaging to ensure they reach you in perfect condition.
If your product arrives damaged or you encounter any issues, please contact us via email at luminoushpc@gmail.com within 48 hours of receiving your order. Include photos and a detailed description of the problem.
Returns / Refunds
Our candles are handmade specifically for you, so please choose carefully as we do not offer refunds for change of mind. Each candle may vary slightly in color and have minor imperfections such as bubbles or frosting due to the nature of natural soy wax. If you believe your candle is not as described, please contact us at luminoushpc@gmail.com so we can discuss further.